Customer Support Solutions
With over 15 years of experience delivering live online streaming customer support to sports clubs across the UK, we know what it takes to elevate your subscribers’ experience.
Our team engages directly with your audience, offering real-time support while gathering valuable insights into user behaviour and platform usability. This means you can adapt quickly to evolving technologies, devices, and user expectations.
By partnering with us, you don’t just get expert technical support, you gain a strategic ally. We help you improve customer satisfaction, reduce churn, and grow your streaming service with actionable feedback that drives continuous improvement.
About
With over 15 years of experience supporting live online sporting events, our team understands what it takes to deliver a smooth, reliable experience for your subscribers minimising disruptions and enhancing viewer satisfaction.
So what do we do?
Our service is designed to seamlessly support sporting clubs by delivering high-quality customer care, allowing your team to focus on what you do best. With extensive experience in live online video streaming support, we assist your subscribers with streaming and account related issues ensuring they quickly return to enjoying your services. By providing knowledgeable, responsive assistance, we help reduce churn and give your subscribers confidence that expert support is always available when they need it.
We can do this by providing the following:
- Live Match Support – Dedicated customer assistance before, during, and after matches to ensure a smooth user experience.
- Multi-Device Support – Troubleshooting across various devices and identifying platform-specific issues.
- Streaming Assistance – Resolving streaming problems promptly so users can enjoy uninterrupted live events.
- Subscription & Billing Support – Managing account-related queries and guiding users through billing issues when necessary.
- Bug Identification & Developer Liaison – Detecting platform bugs and working directly with your development team to resolve them.
- Operational Support – Taking on routine or time-consuming tasks, freeing up your internal team to focus on core operations.
Services
Below is a list of available services to our new and existing clients.
Customer Support
Let us handle your customer enquiries with responses that reflect your club's official voice and standards. Whether managing the enquiry from start to finish or directing it to the appropriate internal department, we ensure every interaction is handled efficiently and professionally.
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Live Match Support
We assist your subscribers by resolving live online streaming issues through prompt identification of the problem and delivering the necessary support to restore access to the stream.
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Platform UAT Testing
By allowing us to perform UAT Testing within your streaming platform, we can proactively identify bugs, broken links, and navigational issues that may impact user experience. Addressing these issues early helps ensure a seamless experience for your subscribers and reduces the risk of user dissatisfaction.
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Tailored Customer Support is Just a Click Away
Get in touch with us today to explore a customised support solution designed to meet the needs of your subscribers.
Contact UsGetting Started with Club Assist Pro
At Club Assist Pro, we make it easy for sporting clubs to streamline their customer support. Whether you need live-streaming assistance across multiple platforms, thorough User Acceptance Testing (UAT) services, or reliable day-to-day support for general inquiries, we’re here to help. Getting started is simple: contact us via our form or email, and we’ll schedule an onboarding session to tailor our services to your club’s unique needs. From tech support to fan engagement, we’ve got you covered, so your team can focus on the game.
What we need from you?
To tailor a customer support package for your club, we first need to understand your specific requirements.
- The size and structure of your club
- The number of active subscribers
- The frequency and type of customer interactions, both day-to-day and on matchdays
- Your live streaming needs, including broadcast quality, platform integration, and event scheduling
- The types of support your members typically request, such as technical troubleshooting, subscription management or general inquiries
By understanding your unique challenges and goals, we tailor a support package that fits seamlessly into your operations, ensuring smooth subscriber experiences and helping you to deliver both live and on-demand content with maximum efficiency and reliability.
Team
Meet some of our top Customer Support Agents.
Walter White
Customer Support Agent with over 9 year’s experience dealing with live events and escalated customer queries.
Sarah Jhonson
Customer Support Agent with 4 years dealing with complex online streaming technical issues.
William Anderson
Customer Support Agent with 17 years of specialised experience supporting live streaming events.Contact
Once we have received your enquiry, someone will contact you back soon.
London Address
Silverstream House
45 Fitzroy St, London, W1T 6EB
Glasgow Address
Coming Soon